Customer Service Representative Job Duties:
- Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
- Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner.
- Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
- Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral.
- Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
- Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate.
- Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety.
- Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)
Requirements:
- 1 year Call Center/Customer Service experience
- Familiar with medical terminology
- Pharmacy experience, a plus.
- Strong professional and empathetic verbal and written communication skills.
~ CUSTOMER SERVICE ASSESSMENT WILL BE REQUIRED FOR ELIGIBLE CANDIDATES ~
$20.40/hour
Temporary
Monday-Friday 11:30a-8p
Cary NC 27513
Please send resumes to eruez@elitestaffinginc.com and jsettle@elitestaffinginc.com
All employees of Elite Staffing must be 18 years or older and authorized to work in the United States.
Elite Staffing, Inc. is proud to be an equal opportunity employer. Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status.CB3
