Remote Customer Support Specialist in Phoenix, AZ at Elite Staffing Inc.

Date Posted: 10/8/2020

Job Snapshot

  • Employee Type:
  • Location:
    Phoenix, AZ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

 Remote Customer Support Specialist  

The Remote Customer Support Specialist (RCSS) supports meeting departmental standards and
working directly with customers (end-users), distributors, and retailers to ensure accurate
adjudication of purchased protection plans 
Job Duties: 
 Correctly enter / order service requests according to established company policies and
Protection Plan purchased.
Ensure service requests have been routed to appropriate department/personnel.
Comply with established contact center policies and procedures 
 Use all tools, training, and other support elements to determine the best
step/method/procedure/standard to use to solve problems and meet objectives.
Accurately review, interpret, and communicate details of customer’s protection plan as it is
outlined on their account.
Demonstrate ownership of customer related concerns, ensuring follow through on all
commitments as they are made.
Respond promptly to customer needs
Respond to requests for service and assistance  
Experience and Education Required
High School diploma or equivalent
Prior contact center experience preferred
Experience with Microsoft Office Suite: Office, Excel, Word
 Ability to manage difficult, escalated calls, claims and emotional customer situations with
calm professionalism
 Ability to maintain confidentiality of personal and related topics

Temporary to Hire 
Phoenix, AZ
Work from Home !!