Customer Service Representative

Cary, North Carolina

Type: Temporary

Job ID: 7572

Customer Service/Support

Salary: $20.4$0 Per Hour

Posted Date: 07/09/2024

Job Description

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Customer Service Representative

Job Duties:

  • Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
  • Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
  • Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
  • Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
  • Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
  • Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
  • Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety
  • Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)

Skills Required:

  • Proficient computer skills
  • Microsoft Office experience (Teams, Outlook, ect.)
  • Telephone/Customer Service experience
  • Experience in Pharmaceuticals and medical a plus. (Preferred)

Long Term

Monday-Friday 9am-6pm, 10am-7pm, or 11am-8pm onsite until approved hybrid


Cary, NC

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