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Customer Service Representative

Job Responsibilities:

Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Determines status of equipment returns, repairs, replacements, sales orders, delivery schedules, etc. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes, product pricing & resolves return credit problems. Works on assignments that are routine in nature where limited judgment is required. Normally receives detailed instructions on all work.

Job Duties:

• Enter accurate information.
• Handle data entry for multiple programs.
• On occasion will be handling inbound and/or outbound phone calls to/from patients, caregivers, and providers.
• Provide appropriate customer service and an effortless experience to the caller.
• Follow Cover My Meds policies and procedures.
• Ability to work a flexible work schedule.

Requirements:

• Pharmacy and call center experience. They need to be detail-oriented with strong data entry skills.
• Customer service experience, minimum of 3 years’ experience. Strong customer service.
• Must be able to work independently and willing to be cross-trained in other areas (including being on the phones). Good attendance is a must.

$17.00/hr

Temporary

Shift: Monday-Friday 1130a-8p   

 Louisville, KY

Please send resumes to eruez@elitestaffinginc.com  and jsettle@elitestaffinginc.com

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