Call Center Representative in Chicago, IL at Elite Staffing Inc.

Date Posted: 8/19/2019

Job Snapshot

  • Employee Type:
  • Location:
    Chicago, IL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Call Center Representative

Job Duties:

  • Greet Partner Site Energy Service Technicians (EST) and answer calls/emails in a cordial and appropriate manner
  • Communicate required documentation needed for completion of utility assistance applications
  • Troubleshoot technical issues during application intake process as requested;
  • Report trending technical issues
  • Inform Partner Site EST of denial resolutions to complete processing of applications;
  • Update and communicate active passwords to corresponding Partner Site ESTs
  • Communicate and log interactions with Partner Agencies from phone calls and emails sent and received related to programs;
  • Contact customers for quality survey of experience at specified Partner Site location;
  • Follow appropriate scripting and templates

Record details of client inquiries or complaints


  • Strong computer knowledge required; will be trained on databases and proprietary software
  • Exceptional oral and written communication skills
  • Exceptional customer service skills
  • Other duties as assigned;

Bilingual is a plus



Chicago, IL 60661

Elite Staffing, Inc. is proud to be an equal opportunity employer. Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status.