Customer Service Representative in Opa-locka, FL at Elite Staffing Inc.

Date Posted: 6/7/2018

Job Snapshot

Job Description

TITLE: Customer Service Representative

LOCATION: Opa Locka, FL 33054

PAY: $10.00 - $12.00/HR
SHIFT: 8AM-5PM: Mon – Fri

TERMS: Long-Term; possible Temp to Hire

OBJECTIVE: Manufacturing facility in the packaging industry, looking for a Customer Service Representative to start-out with reception and billing – then move to the Customer Service role.

JOB RESPONSIBILITIES of a Customer Service Representative:

  • Enter customer purchase orders and shipping releases into the database
  • Check daily shipping schedule for exceptions
  • Enter Work Orders based on MRP reporting
  • Generate packing slips
  • Issue weekly, monthly customer reports per Reports Distribution Master
  • Enter data and close completed work orders (Customer Service I backup)
  • Resolve customer inquiries
  • Gather and insert expedited orders into database
  • Resolve customer inquiries
  • Gather and insert expedited orders into database
  • Prepare Return of Goods Form
  • Identify, resolve production schedule conflicts
  • Update contract customer pricing in ERP system
  • Maintain customer files
  • Post shipments to system from shipping paperwork (packing slips, Bills of Lading)
  • Generate invoices from posted shipments
  • Release invoices to customers as prescribed (mail, email, web posting)
  • Maintain billing files
  • Assist with month-end posting and inventory tag entry

REQUIREMENTS OF A Customer Service Representative:

  • High School Diploma
  • At least 2 – 3 years of experience; preferably within a manufacturing facility
  • Experience working with various ERP Systems
  • MS Suite Experience: Excel, Word, Outlook and Access (will be tested)
  • Able to work in a fast-paced environment and adapt quickly to new processes and training

All offers of employment will be contingent upon the successful clearance of a criminal background check and drug screen.

Elite Staffing, Inc. is proud to be an equal opportunity employer. Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status.