Customer Service Representative in Bolingbrook, IL at Elite Staffing Inc.

Date Posted: 5/30/2018

Job Snapshot

Job Description

Customer Service Representative


  • Reply to requests regarding set up of new customers received via email or telephone, making sure that they receive the correct documents.
  • Once documents have been returned, checking to make sure that they have been filled out properly.
  • Keeping in contact with them before, during and after shipments are made.
  • Checking all new vendor applications from the Business Development Team.
  • Answer requests from existing customers for shipping activity including status of orders, proofs of delivery, account reports, cost of shipment, OS & D issues, etc.
  • Update manifests via requests from shippers as orders change or need correction.
  • Set up Web Access for Vendors.
  • Create customer specific reports requested by customers on a scheduled routine basis.
  • Add/create new vendor 4x4 and Bill To in Customer & Vendor Profiles for new customers, create new shipping locations when needed, and update all information when applicable.
  • Contact vendors for shipping information (when will freight be ready; open/close times; pallet count; etc.) when needed by Transportation.
  • Help other departments when needed: imaging and support OS & D's, Proofs of Delivery, Manifests and Loading Tickets,

Education - High School Diploma or equivalent
Required: 1-2 years Preferred: 3 years.
Transportation, Distribution or Logistics Experience Preferred.

Other Skills and Abilities:

  • Ability to work under pressure and meet deadlines.
  • Must demonstrate patience, tact, and diplomacy and "can do: approach to all customer.
  • Excellent telephone skills and etiquette are required.
  • Microsoft Outlook, Excel, Word, PowerPoint.

Physical & Mental Requirements:

  • Requires standing and sitting for prolonged periods of time, talking and listening.
  • Must be able to walk and use of hands.
  • Typically work in an office environment where the noise level is low to moderate.
  • Occasionally work in a warehouse environment where noise level is loud.

Bolingbrook, IL 60440

Elite Staffing, Inc. is proud to be an equal opportunity employer. Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status.