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Customer Service Representative

The Customer Service Representative is a key member of the team responsible for answering phone calls and facilitating communication with healthcare providers, patients, and internal stakeholders. This role also coordinates and schedules initial and refill shipments of patient medications. Show initiative and take an enthusiastic, proactive approach to work

Job Duties:

• Strong telephone skills
• Answer incoming phone calls and provide necessary information
• Contact patients and gather essential information for coordination of prescription shipments
• Accurately and completely schedule medication deliveries
• Maintain patient records accurately and completely
• Follow all applicable government regulations, including HIPAA and compliance standards
• Perform other duties as assigned

Requirements:

• 1 year call center experience
• Type 30 Words per minute
• High school graduate or equivalent
• Professional office environment
• Must be able to stand, walk, sit, and reach outward on a frequent basis
• Push/pull up to 15 lbs and lift/carry up to 15 lbs
• Analytical and problem-solving skills
• Good verbal and written communication skills are essential for this position
• Ability to work in a fast-paced environment while multitasking and adapting to change
• Strong organizational skills with attention to detail
• Experience using MS Office applications including Word, Excel, and Outlook
• Must have reliable transportation to attend training sessions and meetings

Bilingual preferred but not required – Spanish

$18.00

Monday-Friday

8:30am to 5:00pm (30 min. Lunch break)

Long Term

Irving, TX USA 75063

Please send resumes to eliteolivebranch@elitestaffinginc.com

All employees of Elite Staffing must be 18 years or older and authorized to work in the United States.

Elite Staffing, Inc. is proud to be an equal opportunity employer. Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status.

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