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Customer Service Representative

Customer Service Representative responsible for supporting daily distribution operations by managing customer orders, coordinating order routing, and ensuring timely fulfillment. This role operates in a fast-paced warehouse environment and works closely with warehouse staff, shipping teams, and customers to maintain accurate and efficient order processing.

Key Responsibilities

• Monitor and check the status of customer orders to ensure accurate processing and on-time fulfillment.
• Route orders to the appropriate departments for picking, packing, and shipping.
• Print shipping documents including labels, pallet labels, packing lists, and Bills of Lading (BOL).
• Ensure orders are picked completely and in a timely manner within the warehouse.
• Communicate with warehouse staff to resolve order issues or delays.
• Respond to customer emails regarding orders, shipments, and pickup requests.
• Schedule and book customer pickups for completed orders.
• Coordinate with shipping carriers and internal teams to ensure smooth order flow.
• Assist coworkers and other departments when needed to support daily operations.
• Maintain organization and accuracy while working in a high-volume, fast-paced environment.

Skills and Qualifications

• Strong communication and organizational skills
• Ability to multitask and prioritize in a fast-paced distribution environment
• Attention to detail and accuracy in order processing and shipping documentation
• Team-oriented mindset with willingness to assist coworkers as needed
• Previous experience in customer service, distribution, or warehouse operations preferred

7:30am-4pm with some OT

$18.00/hr

Pleasant Prairie WI 53158

Please send resumes to waukeganoffice@elitestaffinginc.com

All employees of Elite Staffing must be 18 years or older and authorized to work in the United States.

Elite Staffing, Inc. is proud to be an equal opportunity employer. Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status.

Our hiring process may include the use of artificial intelligence (AI) to assist in recruiting candidates. AI may be used to collect information and grade, rank, or score your answers. All employment decisions are made by human reviewers. By submitting your application, you authorize Elite Staffing, Inc. to contact you using the contact information you have provided for employment-related activities via any method, including SMS, email, and phone calls, including through the use of automated technology, AI generative voice, and pre-recorded and/or artificial voice messages. For accommodations or to opt out of AI-assisted communication, you may unsubscribe from any SMS message and/or inform the AI technology of your request to opt out of AI-assisted communications. All personal information provided will be handled in accordance with our Privacy Policy found on our website.

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